by JJONESMX » May 4th, 2013, 11:12 am • [Post 237]
Banking Alert! Services Limited or Unavailable
There is an update process going on with many major banks and credit unions over the weekend, including Chase, Wells Fargo, First United Bank, CITIGROUP INC, BANCWEST CORPORATION, DEUTSCHE BANK TRUST CORPORATION, BDCU, BECU, Columbia Bank, Concord Bank, Five Point Credit Union, Kemba Credit Union, and many others.
This seems to be an industry wide update and many services will be unavailable or limited. Each bank is a little different, but they are limiting access to accounts, funds, mobile banking, even allowable purchase amounts on debit and credit cards.
Below you’ll find more detailed information from Chase, Columbia Banks and others to give you an idea of what is going on.
This statement is from Columbia Bank:
From May 3 through May 6, the entire Online Banking service at The Columbia Bank is being redesigned to give you greater access to your financial information and better financial control.
Before May 3, 2013:
Complete any of your online transfers, one-time bill payments or stop payment orders.
Read More Link on Right
Friday, May 3, 2013:
After 4AM EDT, Mobile Banking will be unavailable.
At 5PM EDT: All branch offices will close to prepare for the upgrade.
At 7:30PM EDT: Bank by Phone PIN number changes, transfer of funds and stop payment options will be unavailable.
Saturday, May 4, 2013 through Sunday, May 5, 2013
Our Online Banking upgrade will begin. Online Banking transfers, bill payments and stop payments will be unavailable. Mobile Banking will be unavailable.
This is the statement from Chase Bank:
Our branches offering Sunday hours will be open as planned but will have limited access to information and services.
Account Balance: Your balance won’t be updated between 11:30 p.m. Saturday and 2 p.m. Sunday on Chase Online, Chase Mobile, or at an ATM, branch or via telephone banking.
Chase Debit Cards: Your debit card will continue to work, but there may be lower approval limits on purchases.
Chase QuickPaySM, Online Bill Payments, Wires & Account Transfers: Certain functions may not be available but you can schedule future transactions.
Chase Mobile App: You can view your accounts but won’t be able to perform transactions.
Account Alerts: Your Account Alerts may be delayed.
Ultimate Rewards: Rewards information won’t be available. (?)
JJONESMX: It is highly, HIGHLY, unusual for a bank site to go down for "routine maintentance" without letting users know that it is going to happen. In my experience, customers are given a notice - a heads up if you will - of at least 14 days prior. Normally, routine maintenance happens after hours or during a weekend period.
We deal with Citibank, GE, Great America, USB and Wells Fargo. Our agreement with these entities state that they are required to give due notice of required down time for routine maintenance. Bank sites go down and we can't do business. We can't bring in new customers (no credit apps processed and no fundings on leases already approved) and can't process existing customer payments or answer customer questions on current invoicing.
I have never seen any other banking site go down like this during a business week. Not to be taken lightly in my opinion.